Shipping policy
Shipping Policy
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Shipping Area： AUSELILY currently ships to the United States only.
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Free Shipping： We provide free standard shipping on orders over $49 (after discounts and before tax) to the US.
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Orders under $49：A standard shipping fee will be calculated at checkout.
Shipping Methods
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Standard (3–7 days)：$5.88
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Standard (over $49)： Free
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Expedited (2–3 days)：$9.99
Important Notes
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Delivery may be delayed due to weather, remote locations, customs, or other unexpected events.
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We will email you if any transportation issues occur.
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For shipping questions, contact us at auselily@gmail.com
Order Processing Time
Orders are typically processed within 1–3 business days after your order is placed. You will receive a confirmation email with tracking information once your order has been shipped.
Please note that orders placed on weekends or holidays will begin processing on the next business day.
Shipping Time and Exceptions
Currently, we are unable to deliver to P.O. Boxes or APO/FPO addresses. Please provide a physical street address for delivery.
Delivery Delayed
We make every effort to ensure that every package arrives by its estimated delivery date. However, there are circumstances where delivery delays are beyond our control.
If your parcel has not arrived 14 days after the expected delivery date, please contact us at auselily@gmail.com. We will review the situation and issue a refund as compensation where applicable.
The following causes of delivery delay are beyond our control and are excluded from compensation:
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Customs clearance issues or import duties delays
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Severe weather conditions (e.g., storms, hurricanes, snow)
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Incorrect or incomplete consignee information provided by the buyer (e.g., wrong address, missing apartment number)
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Other force majeure events (e.g., pandemics, strikes, natural disasters)
Need Help?
If you have any questions about your order or shipping, please reach out to us at:
auselily@gmail.com
We're here to help!