Refund policy

We offer 30-day refund support. This means you have 30 days after receiving your item to contact us if there is an issue with your order.

To start a refund request, please contact our customer care team at auselily@gmail.com with your order number and a brief description of the issue. For damaged, defective, incorrect, or missing items, please include clear photos or videos so we can review your request quickly.

Please do not send any items back without contacting us first. At this time, we do not provide a standard return warehouse service or automatic exchanges. Most approved cases will be handled through a refund, partial refund, discount code, or another suitable solution based on the order situation.

Damages, Defects, or Wrong Items

Please inspect your order when it arrives. If the item is defective, damaged, or if you received the wrong product, contact us immediately at auselily@gmail.com.

After reviewing your request, we may offer a full refund, partial refund, replacement solution, or another appropriate resolution. If the issue was caused by our error, the original shipping fee may also be refunded when applicable.

Sizing, Color, or Change-of-Mind Issues

If the item does not fit as expected, the color is not preferred, or you changed your mind, please contact us within 30 days of delivery. We will review the situation and may offer a partial refund, discount code, or other customer support solution.

Original shipping fees are non-refundable for sizing, color preference, personal preference, or change-of-mind cases.

Exchanges

We currently do not offer automatic exchanges. If you need a different size, color, or style, please contact us first. Our customer care team can provide sizing suggestions or help you with the best available solution.

Refunds

Once your refund request has been reviewed and approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may need additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at auselily@gmail.com.